TERMS OF SERVICE
Please read these terms and conditions which apply to the provision of my professional services. By making an appointment, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment or continue with your course of therapy.
FREE INITIAL CONSULTATION
You may be offered a free 30-minute online initial consultation. No therapy will be provided during the consultation. The purpose of this initial consultation is to familiarize yourself with the possibilities hypnotherapy offers. During these calls, estimates of the number of sessions required to deal with your presenting issue are given on the basis of the information presented at that time. Estimates are only rough guidelines and are subject to change.
BOOKING & PAYMENT
In-person sessions
A non-refundable deposit of 50€ is payable at the time of booking your first in-person session. The balance of the fee is due at least 48 hours prior to the first session. No refunds will be issued for cancellations within 48 hours of the session appointment.
Online sessions
No deposit is required for online sessions, however, payment for online sessions must be made at least 24 hours before the scheduled session start time. Where payment is not received 24 hours before your session, the session will be cancelled and may be offered to someone else. It is your responsibility to pay the session fees before each scheduled session in order to confirm the appointment booking.
CANCELLATION, RESCHEDULING & REFUNDS
Cancellation & rescheduling
If you need to cancel or reschedule a session, please provide as much notice as possible. Notification must be made via email or phone call at least 48 hours prior to an in-person session or 24 hours before an online session.
Refunds
No refunds will be issued for cancellations within 48 hours of in-person sessions or 24 hours of online sessions.
Session fees are for my time and professional expertise and are not a guarantee of a successful outcome. Therefore, no refunds will be given for any sessions that you have attended and paid for the session.
Where a discount package or therapy program has been booked and paid for in advance, if you choose to discontinue your therapy process before attending all the sessions, a pro-rata refund will be issued after the deduction of the full standard session fee for any sessions you have attended.
Session Fees
All professional fees will be disclosed to you prior to booking. My professional fees are subject to review and may increase from time to time. You will always receive confirmation of the professional fees before booking.
Payment Methods
Payment may be made online via credit/debit card or PAYPAL™. Payment for in-person sessions can also be made via credit/debit card or cash at the end of your session.
CONTACT BETWEEN SESSIONS
The contact between sessions will be by WhatsApp or e-mail only. Any messages received will be answered within 24 hours.
MEDICAL OR PSYCHOLOGICAL CONDITIONS
I may ask questions about your medical history to establish any contra-indications to treatment. This will also help to assess whether your health is affecting (or being affected by) the therapeutic goals you wish to achieve. Please update me of any medical changes during your course of therapy, or if you are returning to therapy after a period of absence.
If you are receiving care or treatment from any medical, healthcare or therapy practitioner, e.g. GP, Psychologist, Psychiatrist or Counsellor, you may be asked to seek their permission before any therapy sessions can commence.
Please note that I will be unable to offer my professional services if you suffer from schizophrenia or any form of psychosis.
AGE RESTRICTIONS
You must be at least 18 years old to participate in hypnotherapy sessions.
Clients under the age of 18 years old must provide written consent signed by a parent or guardian.
Children under the age of 12 years old must be accompanied by a parent or guardian and will only be seen in person.
PRIVACY STATEMENT
What data do I keep and why do I need it?
Name and age – this is basic information that helps me get to know you.
Address, email address, phone number – I use this as a way of contacting you regarding your sessions. I will mainly use the method you first contacted me on but if I cannot reach you, I will try a different method.
Next of kin/medical professional’s details – If I was worried that you were at risk then I may need to contact your next of kin or medical professional. I will let you know when/if I am going to do this.
Session notes – I keep brief notes of our session(s), stored safely in a locked cabinet. Digital notes are stored on my password-protected computer.
Will I share your data and if I do, who will I share it with and for what purpose?
It is very unlikely that I will share your data. I will not sell it nor use it for unethical reasons. I may have to share it if my notes are subpoenaed by the court, if you or anyone you tell me about is at harm or risk of harm I may have to pass this information on. I may also discuss your case during supervision but I only use your first name.
How will I store your data?
It is mainly stored as a hard copy in a locked filing cabinet. Digital notes are stored on my password-protected computer. Your phone number(s) may be kept in my mobile phone with your first name and last initial. Only I will access your information.
How long will I store your data and how will I dispose of it?
I will keep your details and session notes for the duration of our therapy. I will destroy any document with your personal information and delete your phone number from my mobile phone afterwards.
